Frequently Asked Questions

Get answers to common questions about Clear Intel

How do I access Clear Intel?

Clear Intel is a web-based platform that can be accessed via a web browser. Each customer receives a unique tenant URL e.g. https://customer.clear-intel.com

Is data stored in Clear Intel encrypted?

All data stored in Clear Intel is encrypted at rest and in transit using TLS 1.3 and AES-256-GCM.

Is Clear Intel a multi-tenant platform?

Clear Intel ensures every customer has a fully isolated database, application, and file hosting -- no shared resources, no slowdowns. Your data stays secure, and performance remains consistent, even during peak hours.

Does Clear Intel have multi-factor authentication?

Users can enable multi-factor authentication in their account settings, which requires a second factor (e.g., a code from an authenticator app) to log in.

Can I host Clear Intel on my own infrastructure?

Yes, Clear Intel can be hosted on-premises or in a private cloud.

Are roles and permissions supported in Clear Intel?

Yes, Clear Intel supports role-based access control with completely modular permissions.

Does Clear Intel offer API access?

Yes, Clear Intel offers a REST API for programmatic access to data and functionality.

How does Clear Intel handle backups and disaster recovery?

You can perform backups of your data at any time, or enable automatic backups in your account settings.

How do I contact Clear Intel support?

Support is available from 9:00am - 10:00pm EST via call/text to a private number given to each customer upon sign up, or live chat within the Clear Intel platform.

What if I need additional functionality/features?

We are always willing to customize the Clear Intel platform to meet your specific requirements. If you feel you need something implemented before you can go live, please let us know and we will see what we can do.

What's included in the license fees?

Each license includes full access to all features of Clear Intel. All plans offer the same comprehensive feature set, including API access, custom integrations, and dedicated support.

Do you offer discounts for government agencies?

Yes, we offer special pricing for law enforcement and government agencies. Please contact our sales team for details on our government pricing.

Is training included?

Initial onboarding training is included with all plans. We provide comprehensive documentation and video tutorials to help you get started and maximize the value of the platform.

What kind of support is provided?

All plans include the same level of dedicated support with quick response times to help ensure your success with the platform.

Can I upgrade my plan later?

Yes, you can upgrade your plan at any time. The price difference will be prorated for the remainder of your billing period.

Do you offer a demo or trial?

Yes, we offer a 30-day free trial of Clear Intel with full functionality. We also provide personalized demos to showcase the platform's features as they relate to your specific needs.

Still have questions?

If you couldn't find the answer to your question, feel free to contact us directly.